Network settings lost!

Hi guys,

I have an issue with my brand new SA30 running with firmware build 1027 v1.62.

After switching the unit on, it displays the “press menu for options message”.

The point is I can neither perform a net reset (the unit freezes) nor a usb upgrade (net is “updating” for almost 4 hours without success)so I am stuck with my brand new high end SA30.

Here are some informations displayed :

name: empty
serial number: empty

Additionnal information:
My device is not shown on my network although it’s connected with ethernet, so I can’t run any update using the network.
My usb key worked yesterday on the SA30 for playing music. I just cleaned it and used the Arcam website’s firmware file.

2 posts were merged into an existing topic: Weird user guidance during OTA firmware upgrade