Hi, I have the same issue, all digital is delayed considerably. My current workaround is to use the headphone output wired to CD input. This only works if CD input is put into analogue direct mode - if any ADC/DAC is involved there’s a delay of 100+ms to the TVs internal speakers. That’s quite a roundtrip latency!
This was flagged 20th of may, any chance ther is going to be a fix? Seriously considering to send the unit back.
The ticket is opened 10th May. Since that time I had several conversations with Arcam (not listed here). I was looking how to reveal the cause of the delay. It might be caused inside the TV or SA30. I couldn’t find any ‘proof’ it was related to SA30.
My current workaround is to use the headphone output wired to CD input. This only works if CD input is put into analogue direct mode - if any ADC/DAC is involved there’s a delay of 100+ms to the TVs internal speakers.
Thank you for posting, it is really helpful information. Just to double check. You do not have any delay if the following to conditions are met:
the headphone output of the TV is connected to the CD input of the SA30;
CD input is set to analogue direct mode
If only criteria 1 is met (and criteria 2 isn’t met) then there is also an delay? This could be the ‘smoking gun’. Please confirm.
I think we found the culprit: our nice SA30
I cannot asses you statements but I think we have enough clues.
You do not have to open a ticket. I’ll add you information to it and ask if it the issue can be reassessed.
I understand, this is very annoying to me too. Until now it was a ‘cold case’. Thank you for finding new evidence (looks like a murder investigation )
You do not have to send it back, yet. I’ll keep you posted about the progress.
Great, thank you! Hoping there is going to be a fix for this soon. That whole HDMI-ARC thing was really why I bought it. I wanted it’s superior conversion.
I have more issues that I’ll post
The SA30 isn’t really a finished product - can’t really say I wanted to be part of beta testing. I do like sound and features, Dirac is fantastic but I am only covered with my dealer for 14 days, of which half have passed. Afterwards it will likely be my own problem if it doesn’t get sorted. Not sure what do do right now.
I can imagine that, I’ve been there too. I went for several listening sessions and at that time (December 2019) I had the feeling the supporting app had some quirks. Nowadays these quirks are gone because I started reporting them and Arcam fixed them. I’m confident annoying issues will get fixed. The most annoying bug was the volume jump icw the TV remote (not even listed here), since SA30 firmware build v512 this has been fixed. I’m very stuck on the SA30 superb sound, that’s the main reason I didn’t return it.
Thanks for this additional information. It sounds to me this is another (related) issue. In order to keep things simple, could you please create a new issue and fill in the template fields? Creating single issue helps in a common understanding. Mixing issues is prone to communication errors. After you created the new issue, I’ll open a ticket for it. Thank you.
Whilst this cannot be ruled out after all, we have established that the digital signal path does introduce a delay over analogue direct - and a big one! Ideally, round trip latency should be below 10ms and thus pretty much inaudible.
Lets hope that they are able to fix it. From my point of view this is the second most annoying bug which persists for a long time. The volume jump bug was the worst issue , fortunately this has been fixed now.