This is a known issue that Arcam knows about and is looking for a solution to. It seems that there may be an update of the software this week that can solve this and other problems.
Hi Pierre, thanks for your reply. In this case (not the hardware problem), I will not return it. It produces fantastic sound. And you really calm down me.
Hi Gotgelf, welcome to the forum! I cannot confirm the issue you’re facing because I do not use TIDAL. However I can ask Arcam if this is a known issue and what the status is. I’ll ask for an update at a later moment, I’ll keep you posted.
Hi @jvs1 , that would be awesome. I want to know should I return Arcam to the dealer in case if this is a particular problem with my device (hardware issue). Or this just problem with software which would be resolved with the next updates. Really appreciate your help. Thanks in advance!
I understand your concern. No problem, you’re welcome. I added your particular question if it it hardware related to the ticket. As soon as I have a response I’ll let you know.
I got a response. You’re advised to open a formal support ticket at arcam.support@harman.com and refer to your post here. It might have to do with a software bug in the MQA decoding, but this is a premature statement. Please send the email and keep us posted about the outcome. Thank you.
Yes, something like that. I would send them an email and tell them you bought a new SA30 and found out an issue with MQA deconding, state your worries (is it hardware or software related) and finally refer to this conversation. That would be enough information.
I have exactly the same problem and have been in contact with Arcam’s support about this and received the answer that it is a software problem that they are working on and fix in a new software version that may come out this week. There are a large number of other people who have reported that error as well and received the answer that it is a software problem.
Very interesting.
I was listening to a song called Corcovado from Kenny G on Saturday evening and suddenly I heard a strange sound.
My source is QOBUZ and I though it is related to a pb with the source file or the streaming.
I was more thinking about a problem with my Pylon speakers which are only a couple of months old.
But by reading this tread I have the feeling it is more related to the SA30.
But why only with certain songs ???
It does it with regular streaming as well. I stream FLAC files from my NAS and it will do it as well. It’s more prone at higher sample rates. In my case I have found I don’t need to re power the amp just select a different input then go back to NET and all will be ok.
From my personal experience I can tell a reply from formal Arcam support will take about a week. I didn’t have any contact by phone yet. So I don’t know if this is possible.
