Stuck on "Net Updating"

[paulguk]

Some one else has had this and it had to be sent back to Arcam.

Cannot install software update as device does not go into Update Mode

Arcam support said the main micro of the unit is stuck in a boot loop. The unit needed to go back to the factory for the micro to be connected to a special jig and flashed with software. This was done very quickly and efficiently. The repair note says “corrupt boot loader s/w - reloaded with external programmer”.