Sound stutters frequently when listening to input from Sky box.

So I have just bought this the AS30 and am experiencing this stuttering. I’m using the optical (SAT input). Is there any update on this? The FW is 1.33, is this the current version? Sorry if this is a silly question, but does this unit update it self or do you to download from somewhere?

[image] SA30 build 867, version 1.41 Software Well I let it stream Roon most of the day… big time distortion has started and I rebooted and its still distorting. I guess I will shut it off for the night and hope its good tomorrow. Very disappointed . Dam Ken Try this…

https://arcam.discourse.group/t/sa30-build-867-version-1-41/184/50 Try this, the latest update. Derek

Hi Jay, welcome to the forum! SA30 firmware version 1.33 aka build 705 is not the latest published release build, version 1.41 (build 867) is the latest build released to the public. You can update the firmware in several ways. One way to update the firmware is through USB (recommended). goto the A…

I revived and updated an old post which describes the various methods how to update the SA30 firmware. Please refer to the link below. [image] How to update SA30 firmware manually Software This article describes a number of methods on how to update the SA30 fi…

Hey, thanks for that. So I just updated to 1.41. I don’t understand the reset to factory step? Wouldn’t this just wipe the update? Still concerned for the stuttering. Do I keep the unit or return it? Very concerned considering the money I spent on this amp.

[image] Jay: I don’t understand the reset to factory step? Wouldn’t this just wipe the update? The manual states that a factory reset and system reboot is mandatory after each update. The factory reset doesn’t wipe the update, it defaults all settings. [image] Jay: Still concerned for th…

Today Roon was messing up. I had made no changes. One thing that has been consistent has been Roon. Although not certified, it worked perfectly except for the distortion problem. But today, the signal path on MQA was a mess. All sorts of strangeness. I reset the Network and re enabled the SA30 and i…

Thanks so much for your help so far. I followed everything you suggested. Seemed to update successfully and wiped my Dirac curves in the process which were easy to load back from my saved projects. Stutter seems to have stopped although now the curves I had saved no longer sound the same? Also seems…

Sound stuttering on non Dirac input, ref#99

Issues

jvs1 December 22, 2020, 4:10pm 18

I revived and updated an old post which describes the various methods how to update the SA30 firmware. Please refer to the link below.

Topic		Replies	Views
SA30 makes wheird stuttering sound version 1.72 Issues	65	3277	February 25, 2026
SA30 build 705 version 1.33 Software firmware	90	6512	February 10, 2022
ARC: audio interruptions are noticeable, ref#92 Issues firmware , arc	54	4839	July 16, 2021
SA30 build 969, version 1.51 (beta) Software firmware	65	2683	March 28, 2021
SA30 build 910, version 1.42 Software firmware	69	2135	March 22, 2021

Sound stuttering on non Dirac input, ref#99

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