Hi Pierre, welcome to the forum! Sometimes it seems my remote ceases to function too, after pressing the AMP button it is responsive again. Maybe this is also the the case in your situation? There are some remote control related issues described on this forum, e.g. here. Please take a look, if they do not resemble your situation then you free to create a new issue. Regarding a ‘gap problem’, please elaborate on this by creating a new issue and fill in the template text (steps to repro, expected and actual result is enough). Let’s find out if we can squash these issues 
Correct, I’m just another SA30 owner, I’m not an Arcam employee. I created this site to exchange information with other SA30 owners, see also FAQ.
Although it wasn’t my intention, I think you’re right. I owned my SA30 for almost a year now, before the SA30 I didn’t own any other amplifier. I consider myself a newbie in hifi. Because my only reference is the SA30 it is fair to say I’m biased.
No, I cannot because I haven’t used any other product besides the SA30. I’m not trying to justify the issue the SA30 currently is facing. In general if a customer pays for an expensive product then he expects everything is working in full extend. I think it’s fair to expect this but this is not always true.
The reason I started to question this statement was I wanted to objectify it. I wasn’t trying to justify the issues. The issues shouldn’t be there. I think (again no experience or hard evidence) other product might suffer from similar issues. If I was about to exchange the SA30 for any other product then what issues I will find in my environment? I don’t know. Decision making wise it boils down in my option to: price & sound (most important) and second other requirements/wishes.
Take you time in decision making. It is a lot of money you’re going to spend. I’m sure you will find what you’re looking for. Even if your choice isn’t a SA30 then that is absolutely no problem. It has to match your preferences.
Hi Felix, welcome to the forum! Good to read you’re happy with your purchase 
Nope, I’m no Arcam dev, just another SA30 owner
I didn’t know there was so much confusion about it. I think I’m going to spend a faq item about it To be honest I think it shouldn’t matter who I am and I’m sorry that I don’t elaborate on myself.
Thank you (and other people I didn’t mention before) for recognising the support and effort. You are all welcome.
That’s a remarkable statement: using objectively without referring to an external reference
Upfront I do not justify any software bugs, they shouldn’t be there. Exposing a bug at the customer’s site depends on the risk the company is willing / is able to take in the market it is operating. I’m trying to illustrate this with an extreme example. Let say f.i. I’m an embedded software engineer working at a jet engine. Suppose a plane of the customer who bought the engine crashed. Next some safety board conducts a root cause analysis and it points out the crash is caused due to a bug I programmed in the firmware of the jet engine. 200 people have lost their life due to my mistake. The firm I work for will get involved in a lawsuit. In order to mitigate the risk of (mass) death aviation software has to comply to several regulations. When it comes down to testing I have to write for each condition in a decision the software makes several test cases. A.o. activities a lot of testing is involved and documented (to provide proof) in order to mitigate the risk of mass death.
The market audio manufacturers operate in do not face the same risk of (mass) death. Afaik no regulations enforces these manufacturers to provide evidence their software is tested in a particular way. More or less manufacturers decide for themself how much risk is mitigated, tests are executed, bugs are found and solved.
No offence but I think your perspective is different. Nonetheless bugs shouldn’t be in the software. It is entirely up to the manufacturer’s development practice how ‘good’ this game is played which is reflected in o.a. customer’s satisfaction.