Amazon music on SA30, ref#74

[gryffe]

Hi

Has anybody managed to stream Amazon Music on the SA30?
Using the web client I can navigate to a screen which has a login for Amazon but it will not allow me to enter username and password.

I cannot even cast from the Amazon app using the “Connect to a device” option on the Amazon app. It says “Sorry we cannot find any devices”

Any help gratefully received.

[jvs1]

Hi Gryffe, Wecome to the forum! Did you already try the latest beta MusicLife on iOS? Go to post below and click on the link how to obtain it.

MusicLife app on iOS is open for beta testing

MusicLife app on iOS is open for beta testing How to contribute: The beta version of MusicLife iOS app can be obtained here If anything isn’t working as expected then please report it in this forum, create a post in the issues category

[gryffe]

Thanks for welcome. Would try Music App on iOS, but I have an android phone.

[jvs1]

The Music Life app on Android is currently being improved, there is an issue which prevents it from starting. Anyway I will inquiry about your question and keep you posted.

MusicLife doesn't start on Android 10, ref#70

Scenario Perform the following steps: switch on Arcam SA30 build 592 version 1.24 start Arcam Music Life Android app v2.1.7 (229) on Android 10 Actual result MusicLife quits on startup Expected result Music Life to start and recognise the amp Additional information MusicLIfe used to start on earlier versions of Android, but didn’t recognise the amp. On Android 10 it now won’t start at all

[gryffe]

Thanks. Hopefully the android app for Music Life works soon

[jvs1]

I asked to have a look at your question, this is the response:

We’re currently unable to support Amazon Music, but we’re in talks with both them and our services platform to bring support.

In the mean time the SA30 does also support Google Cast so the customer should be able to Cast directly from the Amazon Music app on their Android device.

[gryffe]

Thanks for reply. Google cast not working for me, I’ll contact Amazon

[jvs1]

@gryffe

Google cast not working for me

Are you aware that Google Cast does not work sometimes? Especially after an SA30 firmware upgrade? You have to use Google Home and setup your SA30, next SA30 will be ‘visible’ through Google Cast. I’ll try and see if I can find the relevant support ticket for you.

[jvs1]

I found it, the workaround is described in the ticket. Here it is:

No Google Chromecast support anymore?, ref#8

Scenario Perform the following steps: switch on Arcam SA30, version 1.12 is used start Arcam Music Life iOS app, build 2.6.9 is used set audio output to Arcam SA30 Actual result Only UPNP is selectable Expected result UPNP and Google Cast should be selectable.

[Whaddonite]

Amazon Music HD kept dropping out every time after a track or so. After trying out various things over a few weeks, like updating the SA30 software, I simply switched to Qobuz and it streams perfectly. So that’s my solution.

[madfiddler]

assuming you are chrome casting or Airplay since Amazon music is still not airable as far as I can see. Would be interested to hear how you got Qobuz perfectly working as I’m having no end of trouble at the moment!