Hi all. I’ve bought one Arcam SA 30 a few days ago. Unfortunately, I’ve found the issue. When I’m listening TIDAL (via SA 30 directly) occasionally there is a noise in the track’s background. I’ve made 2 videos and put them on YouTube: [IMG 0010] [IMG 0009] After a resta…

I understand your concern. No problem, you’re welcome. I added your particular question if it it hardware related to the ticket. As soon as I have a response I’ll let you know.

I got a response. You’re advised to open a formal support ticket at arcam.support@harman.com and refer to your post here. It might have to do with a software bug in the MQA decoding, but this is a premature statement. Please send the email and keep us posted about the outcome. Thank you.

Should I just send an email to the arcam.support@harman.com and mention the link to the current page TIDAL and strange noise, ref#102 ?

@jvs1 , done will keep you updated.

Yes, something like that. I would send them an email and tell them you bought a new SA30 and found out an issue with MQA deconding, state your worries (is it hardware or software related) and finally refer to this conversation. That would be enough information.

I have exactly the same problem and have been in contact with Arcam’s support about this and received the answer that it is a software problem that they are working on and fix in a new software version that may come out this week. There are a large number of other people who have reported that erro…

And I think it’s related only to MQA decoding, just make few tests: Select on TIdal MQA playlist and not MQA Starts to play tracks, and often switch between The issue appears only on MQA tracks, when I hear it, I just switch to not MQA track - everything is ok Sometimes the noise is horrible, lik…

Very interesting. I was listening to a song called Corcovado from Kenny G on Saturday evening and suddenly I heard a strange sound. My source is QOBUZ and I though it is related to a pb with the source file or the streaming. I was more thinking about a problem with my Pylon speakers which are onl…

Does someone know, can I install a previous software version where this issue was not present? And how to disable auto-update via the internet after,

It does it with regular streaming as well. I stream FLAC files from my NAS and it will do it as well. It’s more prone at higher sample rates. In my case I have found I don’t need to re power the amp just select a different input then go back to NET and all will be ok.

TIDAL and strange noise, ref#102

Issues

bvm November 24, 2020, 11:04am 19

How to block firmware update…

Topic		Replies	Views
No longer MQA when using TIDAL Issues	76	5272	August 15, 2021
SA30 build 705 version 1.33 Software firmware	92	6373	February 10, 2022
SA30 build 1542 version 1.72 Software firmware	62	3736	May 4, 2022
SA30 build 910, version 1.42 Software firmware	70	2118	March 22, 2021
ARC: audio interruptions are noticeable, ref#92 Issues firmware , arc	54	4819	July 16, 2021

TIDAL and strange noise, ref#102

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