Since updating the firmware to v705 my SA30 will on occasions randomly reboot itself. Interested if others are having the same issue. It has only done it whilst streaming using the MusicLife App. Interestingly, when it does it the existing playlist I have been streaming from MusicLife is cleared.

Maybe it is obvious. In order to pinpoint, narrow down or rule out things during troubleshoot don’t change two things at the same time, e.g. if you change the space around your amp and revert to a previous build you cannot rule out the firmware (of proper cooling).

Split half technique. Takes me back to comms fault finding in a previous life.

I already thought you are an expert on the subject :wink:

[image] jvs1: I’ll open a ticket and see what they have to say about it. I’m advised you should open a formal Arcam support ticket at arcam.support@harman.com . Did you manage to get any further?

I’ve rolled the firmware back to v521 for a number of reasons. One being this issue (although it never did it yesterday). The others being that I don’t like that I have to turn the volume up massively than before and another issue I observed in that after streaming for a few hours distortion would s…

Except that as soon as you configure the Web Client it automatically re updates it again without being asked and that is with OTA disabled. So you can roll the firmware back but you have to live without the web client.

I have also had the reboot issue now with v.705 and bad distortion after 2-3 hours of streaming when switching between hi-res tracks on Tidal using MusicLife. Did not notice this on v.521. My amp automatically updated even if I had disabled the automatic update function (do not use the webclient so …

Hi Floyd, welcome to the forum! It’s maybe a little odd to say but it’s good to read that you are facing the same reboot problem. Now we know this is not unique. I added this info to the existing ticket. I immediately got a response. You should open a formal Arcam support ticket too. I’m sorry I wis…

Just to let you all know I have contacted Arcam directly about the distortion, rebooting and the fact that once rolled back you can no longer use the web client. In my case I can live without the web client but it’s annoying that you do not get a prompt asking you if you want to upgrade. The other …

Occasional random reboots, ref#93

Issues

jvs1 September 1, 2020, 1:16pm 13

Indeed, if you happy with it then stick with the previous version. You might be interested in disabling the auto firmware update function, as described here.

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Occasional random reboots, ref#93

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