I own an Arcam SA30 that I bought as a demo unit from a reputable arcam dealer that did all the firmware update to the latest version.
Since I bought it, the eArc has been working fine soundwise, but I cannot seem to be able to adjust volume using either my Samsung TV remote or my apple TV remote. On the left-hand side of the TV, the arcam name appears when I try to change volume, and there is the small animation suggesting that volume is being modified, but nothing happens. I can nevertheless mute the sound from the arcam using the mute button of both apple tv and tv. I am running with a brand new audioquest HDMI cable, and the TV is a couple month old.
Is there anyone that has an idea on how to fix this issue? Sadly, I cannot localize another TV with eArc to try another source.
Thank you very much in advance