# \#arc **URL:** https://arcam.discourse.group/tag/arc/14.md [Latest](https://arcam.discourse.group/latest.md) · [Categories](https://arcam.discourse.group/categories.md) · [Tags](https://arcam.discourse.group/tags.md) --- ## [Persistent problem with Spotify connect](https://arcam.discourse.group/t/persistent-problem-with-spotify-connect/985)
**Author:** [@eyebee](https://arcam.discourse.group/u/eyebee)\ **Replies:** 17\ **Last updated:** [August 24, 2024, 3:41pm UTC](https://arcam.discourse.group/t/persistent-problem-with-spotify-connect/985 "2024-08-24T15:41:10Z")
Hi all, Almost every time I will use Spotify connect will I experience a disconnection or a problem connecting in the first place. At some point or other (usually when I choose a different list/album or somehow disrupt … --- ## [Arcam remote is not supporting with Panasonic IR device may i know the reason . It is working in DCA app in knx but not in knx group address.If we trigger the group address the address is triggering but in field is not working please hlep me out this](https://arcam.discourse.group/t/arcam-remote-is-not-supporting-with-panasonic-ir-device-may-i-know-the-reason-it-is-working-in-dca-app-in-knx-but-not-in-knx-group-address-if-we-trigger-the-group-address-the-address-is-triggering-but-in-field-is-not-working-please-hlep-me-out-this/1376)
**Author:** [@ravi\_kiran](https://arcam.discourse.group/u/ravi_kiran)\ **Replies:** 0\ **Last updated:** [March 19, 2024, 5:37am UTC](https://arcam.discourse.group/t/arcam-remote-is-not-supporting-with-panasonic-ir-device-may-i-know-the-reason-it-is-working-in-dca-app-in-knx-but-not-in-knx-group-address-if-we-trigger-the-group-address-the-address-is-triggering-but-in-field-is-not-working-please-hlep-me-out-this/1376 "2024-03-19T05:37:58Z")
Arcam remote is not supporting with Panasonic IR device may i know the reason Scenario Perform the following steps: switch on Arcam SA30 version TBD, build TBD is used start Arcam Music Life iOS app, build TBD is use… --- ## [Common issues or faulty device?](https://arcam.discourse.group/t/common-issues-or-faulty-device/1286)
**Author:** [@cpu](https://arcam.discourse.group/u/cpu)\ **Replies:** 10\ **Last updated:** [February 3, 2024, 10:16pm UTC](https://arcam.discourse.group/t/common-issues-or-faulty-device/1286 "2024-02-03T22:16:00Z")
Hallo SA 30 community, I have my Arcam since summer and I have to say: I love the sound and the Dirac feature. But I have some issues with my SA 30 and I wonder if those issues are common. My TV sound via eARC or AR… --- ## [Cannot adjust volume through eArc using Samsung TV](https://arcam.discourse.group/t/cannot-adjust-volume-through-earc-using-samsung-tv/1301)
**Author:** [@Ezareth](https://arcam.discourse.group/u/Ezareth)\ **Replies:** 3\ **Last updated:** [December 28, 2023, 6:13pm UTC](https://arcam.discourse.group/t/cannot-adjust-volume-through-earc-using-samsung-tv/1301 "2023-12-28T18:13:30Z")
I own an Arcam SA30 that I bought as a demo unit from a reputable arcam dealer that did all the firmware update to the latest version. Since I bought it, the eArc has been working fine soundwise, but I cannot seem to be… --- ## [SA30 HDMI ARC not working](https://arcam.discourse.group/t/sa30-hdmi-arc-not-working/1110)
**Author:** [@howardsherwood](https://arcam.discourse.group/u/howardsherwood)\ **Replies:** 3\ **Last updated:** [February 17, 2023, 11:37am UTC](https://arcam.discourse.group/t/sa30-hdmi-arc-not-working/1110 "2023-02-17T11:37:19Z")
I have just purchased a SA30. I cannot get the HDMI ARC input to work when connected to my Samsung The Frame 2022 HDMI ARC output. I have updated the SA30 to v1.72; net version 1206; ARC version 1.7; ARC Rx v1.0.0. W… --- ## [Arc input giving not valid fault](https://arcam.discourse.group/t/arc-input-giving-not-valid-fault/979)
**Author:** [@Themonarch](https://arcam.discourse.group/u/Themonarch)\ **Replies:** 2\ **Last updated:** [July 7, 2022, 7:09pm UTC](https://arcam.discourse.group/t/arc-input-giving-not-valid-fault/979 "2022-07-07T19:09:39Z")
I just received my sa30 here in the U.S. arc is displaying a not valid message. I suspect this is a regional issue. Does anyone know how to access the service menu to rectify this or is it something else. It turns off a… --- ## [ARC: audio and video are not in sync, ref#52](https://arcam.discourse.group/t/arc-audio-and-video-are-not-in-sync-ref-52/11)
**Author:** [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Replies:** 47\ **Last updated:** [May 12, 2022, 8:43am UTC](https://arcam.discourse.group/t/arc-audio-and-video-are-not-in-sync-ref-52/11 "2022-05-12T08:43:28Z")
I used Audio Video Sync Test 60 FPS to find out if video and audio are in sync. Prerequisites HDMI cable is connected between Arcam SA30 and TV; TV brand is Samsung, model UE46F6500; TV and Arcam SA30 are switched off… --- ## [Switching to ARC](https://arcam.discourse.group/t/switching-to-arc/836)
**Author:** [@Emile](https://arcam.discourse.group/u/Emile)\ **Replies:** 3\ **Last updated:** [February 23, 2022, 8:56pm UTC](https://arcam.discourse.group/t/switching-to-arc/836 "2022-02-23T20:56:06Z")
Hi All, I’m a new SA30 owner and new to these forums. I’m still learning how to use the SA30 and had a question related to ARC. If the SA30 is in say phono mode (or any other mode), how do I select ARC so I can watch a … --- ## [ARC: no sound after stand-by, ref#113](https://arcam.discourse.group/t/arc-no-sound-after-stand-by-ref-113/227)
**Author:** [@Ben](https://arcam.discourse.group/u/Ben)\ **Replies:** 11\ **Last updated:** [February 22, 2022, 3:54pm UTC](https://arcam.discourse.group/t/arc-no-sound-after-stand-by-ref-113/227 "2022-02-22T15:54:31Z")
The original topic start is below the issue. Prerequisites HDMI cable is connected between Arcam SA30 and TV; TV brand is Samsung, model UE46F6500; TV and Arcam SA30 are switched off. Scenario Perform the following … --- ## [Switching to ARC manually not possible, ref#24](https://arcam.discourse.group/t/switching-to-arc-manually-not-possible-ref-24/22)
**Author:** [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Replies:** 2\ **Last updated:** [August 26, 2021, 3:32pm UTC](https://arcam.discourse.group/t/switching-to-arc-manually-not-possible-ref-24/22 "2021-08-26T15:32:51Z")
Prerequisites HDMI cable is connected between Arcam SA30 and TV; TV and Arcam SA30 are switched off. Scenario Perform the following steps: switch on Arcam SA30, version 1.12 is used switch on TV (TV starts playing … --- ## [ARC: audio interruptions are noticeable, ref#92](https://arcam.discourse.group/t/arc-audio-interruptions-are-noticeable-ref-92/136)
**Author:** [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Replies:** 54\ **Last updated:** [July 16, 2021, 11:45am UTC](https://arcam.discourse.group/t/arc-audio-interruptions-are-noticeable-ref-92/136 "2021-07-16T11:45:52Z")
Since I upgraded to the latest SA30 firmware build (v1.33, build 705) I notice audio interruptions over ARC. I’m not sure if this is related to my TV setup or caused by the SA30. Does anybody experience audio interruptio… --- ## [ARC: Distorsion, ref#117](https://arcam.discourse.group/t/arc-distorsion-ref-117/258)
**Author:** [@LSNE](https://arcam.discourse.group/u/LSNE)\ **Replies:** 9\ **Last updated:** [February 1, 2021, 7:18am UTC](https://arcam.discourse.group/t/arc-distorsion-ref-117/258 "2021-02-01T07:18:49Z")
Good evening, I’am new to this forum and first of all say hallo to everyone. SA30 bought in december 2020, updated to FW 867, version 1.41 Turn on SA30, turn on TV Philips with ARC 1.4 Sound ok, but after 3-4 minute… --- ## [After firmware upgrade SA30 goes into standby, ref#77](https://arcam.discourse.group/t/after-firmware-upgrade-sa30-goes-into-standby-ref-77/85)
**Author:** [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Replies:** 3\ **Last updated:** [August 24, 2020, 8:57pm UTC](https://arcam.discourse.group/t/after-firmware-upgrade-sa30-goes-into-standby-ref-77/85 "2020-08-24T20:57:06Z")
Prerequisites HDMI cable is connected between Arcam SA30 and TV; TV brand is Samsung, model UE46F6500 Scenario Perform the following steps: switch on Arcam SA30 version 1.25.4 is used switch on TV (sound of TV will… --- ## [No TV sound through ARC after modifying Lip Sync setting multiple times, ref#86](https://arcam.discourse.group/t/no-tv-sound-through-arc-after-modifying-lip-sync-setting-multiple-times-ref-86/99)
**Author:** [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Replies:** 1\ **Last updated:** [August 24, 2020, 7:41pm UTC](https://arcam.discourse.group/t/no-tv-sound-through-arc-after-modifying-lip-sync-setting-multiple-times-ref-86/99 "2020-08-24T19:41:35Z")
Prerequisites HDMI cable is connected between Arcam SA30 and TV; TV brand is Samsung, model UE46F6500; TV and Arcam SA30 are switched off. Scenario Perform the following steps: switch on Arcam SA30 build 634 versio… --- ## [After hibernate SA30 doesn't switch back to ARC, ref#44](https://arcam.discourse.group/t/after-hibernate-sa30-doesnt-switch-back-to-arc-ref-44/15)
**Author:** [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Replies:** 0\ **Last updated:** [May 20, 2020, 7:38pm UTC](https://arcam.discourse.group/t/after-hibernate-sa30-doesnt-switch-back-to-arc-ref-44/15 "2020-05-20T19:38:45Z")
Prerequisites HDMI cable is connected between Arcam SA30 and TV; Configure SA30 to hibernate after 20 minutes (system, timeout = 20 minutes); TV and Arcam SA30 are switched off. Scenario Perform the following steps: …