# Version 1542v1.72 Tidal Spotify connect! Problem **URL:** \ **Category:** Issues\ **Created:** [May 30, 2022, 6:52pm UTC](https://arcam.discourse.group/t/version-1542v1-72-tidal-spotify-connect-problem/954 "2022-05-30T18:52:30Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Dee](https://avatars.discourse-cdn.com/v4/letter/d/58956e/32.png) [@Dee](https://arcam.discourse.group/u/Dee)\ **Post date:** [May 30, 2022, 6:52pm UTC](https://arcam.discourse.group/t/version-1542v1-72-tidal-spotify-connect-problem/954/1 "2022-05-30T18:52:30Z")
I would like to ask you all: Have you ever experienced a crash network disconnection problem when using Tidal Spotify to connect! This problem is really annoying 😩 ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [May 30, 2022, 7:11pm UTC](https://arcam.discourse.group/t/version-1542v1-72-tidal-spotify-connect-problem/954/2 "2022-05-30T19:11:59Z")
Hello Dee, in order to help you we need a common understanding of the problem. Please add the following information: 1. What crashed, e.g. your SA30 device or your Tidal app or Spotify app? If an app is crashing then please mention the OS (iPad/Android) of your device and version; 2. How did it crash, this is very important information. Please add a precise description of all the steps that let to the problem. Thank you. ---
**Author:** ![Dee](https://avatars.discourse-cdn.com/v4/letter/d/58956e/32.png) [@Dee](https://arcam.discourse.group/u/Dee)\ **Post date:** [June 1, 2022, 3:23pm UTC](https://arcam.discourse.group/t/version-1542v1-72-tidal-spotify-connect-problem/954/3 "2022-06-01T15:23:18Z")
Hello jvs1, I have tested using tidal spotify to connect for about half an hour, the sa30 will suddenly disconnect and the speaker will be hoarse. When I open the control, it immediately shows that the network is unavailable. Why never have this problem when I use Apple Airplay! ---
**Author:** ![Dee](https://avatars.discourse-cdn.com/v4/letter/d/58956e/32.png) [@Dee](https://arcam.discourse.group/u/Dee)\ **Post date:** [June 1, 2022, 3:29pm UTC](https://arcam.discourse.group/t/version-1542v1-72-tidal-spotify-connect-problem/954/4 "2022-06-01T15:29:15Z")
I have repeatedly flashed many system versions. The latest version supports tidal Spotify connection and this problem is prone to occur. The machine is great, but can’t solve this problem, I can only add a source! ! ! ! ---
**Author:** ![Dee](https://avatars.discourse-cdn.com/v4/letter/d/58956e/32.png) [@Dee](https://arcam.discourse.group/u/Dee)\ **Post date:** [June 1, 2022, 3:35pm UTC](https://arcam.discourse.group/t/version-1542v1-72-tidal-spotify-connect-problem/954/5 "2022-06-01T15:35:25Z")
I can be sure that my network environment is fine! It should be that there are still unresolved problems in the system! ! ---
**Author:** ![Dee](https://avatars.discourse-cdn.com/v4/letter/d/58956e/32.png) [@Dee](https://arcam.discourse.group/u/Dee)\ **Post date:** [June 1, 2022, 4:27pm UTC](https://arcam.discourse.group/t/version-1542v1-72-tidal-spotify-connect-problem/954/6 "2022-06-01T16:27:30Z")
Downgraded to version 1.41 yesterday and turned off automatic upgrades. At night, the machine was upgraded to the latest system 1.72 by itself. I did not factory reset network settings! Tried it for a few hours and no stuttering sound. Just playing a tidal for a while will disconnect itself. The machine continues to play! I hope that there will be no more stuttering problems and that is enough. . . ---
**Author:** ![Dee](https://avatars.discourse-cdn.com/v4/letter/d/58956e/32.png) [@Dee](https://arcam.discourse.group/u/Dee)\ **Post date:** [June 1, 2022, 7:00pm UTC](https://arcam.discourse.group/t/version-1542v1-72-tidal-spotify-connect-problem/954/7 "2022-06-01T19:00:08Z")
The TV also stutters when optical fiber is plugged in, and then disconnects. Connection timed out Make sure the device is not in standby mode, or network standby is enabled ![image](https://global.discourse-cdn.com/free1/uploads/arcam/original/1X/adb244773c738f1335c87a48e9c97008934681bb.jpeg)