# Stuck on "Net Updating"

**URL:** <https://arcam.discourse.group/t/stuck-on-net-updating/882>\
**Category:** Issues\
**Tags:** firmware\
**Created:** [March 25, 2022, 11:27am UTC](https://arcam.discourse.group/t/stuck-on-net-updating/882 "2022-03-25T11:27:52Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![roelene](https://avatars.discourse-cdn.com/v4/letter/r/c5a1d2/32.png) [@roelene](https://arcam.discourse.group/u/roelene)\
**Post date:** [March 26, 2022, 7:15am UTC](https://arcam.discourse.group/t/stuck-on-net-updating/882/4 "2022-03-26T07:15:59Z")

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Hi Polonium

After checking out the forum and chatting with paulguk, the following procedure worked for me:

1. Switch SA30 off and unplug the speaker cables
2. Freshly format a USB stick (FAT32) on a Windows PC
3. download the newest Firmware version, unzip and rename the .swu file to: image.swu
4. Copy only this file onto the USB stick
5. Switch off the SA30 and insert the USB stick
6. Press the service button on the back in and hold it like that
7. Power on the SA30 while holding the service button pressed for 60 s
8. Release service button
9. Screen should show “net updating”. just leave it alone for ca. 10 min (perhaps longer)
10. Screen switched to show “ROOT UPnP”
11. Perform Net Reset and System Reset
12. et Voilä! everything is up and working

This is actually described in a post by paulguk from 2021:  
[https://arcam.discourse.group/t/how-to-do-a-full-reset-and-reload-of-firmware](https://arcam.discourse.group/t/how-to-do-a-full-reset-and-reload-of-firmware)

I hope this works for you too.

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