# Stuck on "Net Updating"

**URL:** <https://arcam.discourse.group/t/stuck-on-net-updating/882>\
**Category:** Issues\
**Tags:** firmware\
**Created:** [March 25, 2022, 11:27am UTC](https://arcam.discourse.group/t/stuck-on-net-updating/882 "2022-03-25T11:27:52Z")\
**Posts on this page:** 1\
**Showing post:** 35

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**Author:** ![paulguk](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@paulguk](https://arcam.discourse.group/u/paulguk)\
**Post date:** [March 28, 2022, 7:45pm UTC](https://arcam.discourse.group/t/stuck-on-net-updating/882/35 "2022-03-28T19:45:45Z")

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Some one else has had this and it had to be sent back to Arcam.

> [@Cannot install software update as device does not go into Update Mode](https://arcam.discourse.group/t/cannot-install-software-update-as-device-does-not-go-into-update-mode/644/10):
>
> Arcam support said the main micro of the unit is stuck in a boot loop. The unit needed to go back to the factory for the micro to be connected to a special jig and flashed with software. This was done very quickly and efficiently. The repair note says “corrupt boot loader s/w - reloaded with external programmer”.

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_[View the full topic](https://arcam.discourse.group/t/stuck-on-net-updating/882)._