# SA30 HDMI ARC not working

**URL:** <https://arcam.discourse.group/t/sa30-hdmi-arc-not-working/1110>\
**Category:** Issues\
**Tags:** arc\
**Created:** [February 14, 2023, 1:26pm UTC](https://arcam.discourse.group/t/sa30-hdmi-arc-not-working/1110 "2023-02-14T13:26:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![howardsherwood](https://avatars.discourse-cdn.com/v4/letter/h/aca169/32.png) [@howardsherwood](https://arcam.discourse.group/u/howardsherwood)\
**Post date:** [February 14, 2023, 1:26pm UTC](https://arcam.discourse.group/t/sa30-hdmi-arc-not-working/1110/1 "2023-02-14T13:26:27Z")

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I have just purchased a SA30. I cannot get the HDMI ARC input to work when connected to my Samsung The Frame 2022 HDMI ARC output. I have updated the SA30 to v1.72; net version 1206; ARC version 1.7; ARC Rx v1.0.0. When I attempt to connect and select ARC this message appears on the display “ARC input not supported” quickly followed by “No input”. I have tried three different HDMI cables all with the same result. In order to obtain an audio signal from the tv, I am using a HDMI to analogue box and then using an analogue input on the SA30. This works perfectly (with all the different HDMI cables), but uses an analogue phono input that I require for another device. Does anybody have any suggestions about how I can get the HDMI ARC input to work?

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**Author:** ![eyebee](https://avatars.discourse-cdn.com/v4/letter/e/35a633/32.png) [@eyebee](https://arcam.discourse.group/u/eyebee)\
**Post date:** [February 17, 2023, 8:00am UTC](https://arcam.discourse.group/t/sa30-hdmi-arc-not-working/1110/3 "2023-02-17T08:00:40Z")

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In my case it worked with the second cable I tried. It seems eARC connections in general are sensitive this way and they prefer newer cables.

If nothing works, I think the second best option is the optical connection.

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**Author:** ![howardsherwood](https://avatars.discourse-cdn.com/v4/letter/h/aca169/32.png) [@howardsherwood](https://arcam.discourse.group/u/howardsherwood)\
**Post date:** [February 17, 2023, 9:10am UTC](https://arcam.discourse.group/t/sa30-hdmi-arc-not-working/1110/4 "2023-02-17T09:10:54Z")

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Hello eyebee,

Thank you for your response and suggestions.

After five days of communication with Arcam’s parent, Harman, with no result, I saw some guides on HDMI/ARC problems on YouTube which went through the typical settings on TV audio outputs. I recommend this one [https://youtu.be/AnkfEinVvTM](https://youtu.be/AnkfEinVvTM)

By changing some of these settings, notably selecting ‘pass-through’ rather than ‘PCM’ (as Harman had advised) solved the problem.

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**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\
**Post date:** [February 17, 2023, 11:37am UTC](https://arcam.discourse.group/t/sa30-hdmi-arc-not-working/1110/5 "2023-02-17T11:37:19Z")

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Nice to read the problem is solved.