# SA30 build 1206 version 1.7 **URL:** \ **Category:** Software\ **Tags:** firmware\ **Created:** [July 16, 2021, 11:27am UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566 "2021-07-16T11:27:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![paulguk](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@paulguk](https://arcam.discourse.group/u/paulguk)\ **Post date:** [July 16, 2021, 11:27am UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/1 "2021-07-16T11:27:17Z")
I see the latest software is now available on the Arcam site. Fix list: 4076 – Unable to switch from USB to NET 4090 – Disable “Press MENU for options” prompt when upgrading 3841 – “Fixed Volume” change not sent via RS232 4160 - Preout Mute setting added to Audio Settings J218 Fix distortion present when switch between sample rates The following issues reported on this forum were fixed too: - [ARC: audio interruptions are noticeable, ref#92](https://arcam.discourse.group/t/arc-audio-interruptions-are-noticeable-ref-92/136) - [ARC: audio and video are not in sync, ref#52](https://arcam.discourse.group/t/arc-audio-and-video-are-not-in-sync-ref-52/11) ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [July 16, 2021, 11:49am UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/2 "2021-07-16T11:49:33Z")
Hi paulguk, thanks for reporting. The build addresses [ARC: audio interruptions are noticeable, ref#92](https://arcam.discourse.group/t/arc-audio-interruptions-are-noticeable-ref-92/136) too, I added this to your post. ---
**Author:** ![paulguk](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@paulguk](https://arcam.discourse.group/u/paulguk)\ **Post date:** [July 16, 2021, 11:57am UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/3 "2021-07-16T11:57:38Z")
I have just installed it. I can confirm that it installed as per the guide. I installed it via the Web GUI by selecting ’ Reboot Device to the Update Mode’ and browsing to the file on my laptop. It didn’t work by the ‘check for update’ option. ---
**Author:** ![rko](https://avatars.discourse-cdn.com/v4/letter/r/ecd19e/32.png) [@rko](https://arcam.discourse.group/u/rko)\ **Post date:** [July 16, 2021, 1:59pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/4 "2021-07-16T13:59:42Z")
Wow, 2 years after purchase the SA30 finally performs as expected and promised. I hope they learned a few lessons for their next product introduction. Updated via web GUI. Installation went exactly as described, which is also for the first time in the history of updates. ---
**Author:** ![paulguk](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@paulguk](https://arcam.discourse.group/u/paulguk)\ **Post date:** [July 16, 2021, 2:47pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/5 "2021-07-16T14:47:09Z")
Well I am streaming my second SACD rip at 88.2khz from my NAS with no distortion…looking good (touch wood) ---
**Author:** ![derekc23](https://avatars.discourse-cdn.com/v4/letter/d/f4b2a3/32.png) [@derekc23](https://arcam.discourse.group/u/derekc23)\ **Post date:** [July 17, 2021, 10:23am UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/6 "2021-07-17T10:23:34Z")
> [@paulguk](#): > > I can confirm that it installed as per the guide. I have just updated. It didn’t follow the guide! The display showed Net Updating, and then came back to the normal display within 10 minutes. It didn’t carry out steps 2 and 3. The SA30 was then frozen but turning off and on again showed the correct version numbers. ---
**Author:** ![Felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@Felix](https://arcam.discourse.group/u/Felix)\ **Post date:** [July 17, 2021, 12:07pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/7 "2021-07-17T12:07:41Z")
Were you on 1027 or some previous beta? I have experienced same as you described, but it was when upgrading from beta to beta. ---
**Author:** ![a\_muz\_ed](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@a\_muz\_ed](https://arcam.discourse.group/u/a_muz_ed)\ **Post date:** [July 17, 2021, 5:38pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/8 "2021-07-17T17:38:53Z")
I was able to succesfully install the firmware, but I had to manually restart the SA30 after the first “net updating”. After the restart, the SA30 started the “net updating” with the progress bar and followed the procedure as described. ---
**Author:** ![madfiddler](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@madfiddler](https://arcam.discourse.group/u/madfiddler)\ **Post date:** [July 18, 2021, 2:49pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/9 "2021-07-18T14:49:47Z")
Can report i upgraded via process as documented, worked perfectly as described. Listened to three albums via Qobuz so far today, various quality, no dropouts and no distortion ---
**Author:** ![6pa4o](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/6pa4o/32/170_2.png) [@6pa4o](https://arcam.discourse.group/u/6pa4o)\ **Post date:** [July 19, 2021, 10:08am UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/10 "2021-07-19T10:08:44Z")
I have just updated. I have a problem. After 5-10 minutes of playing music, the sound disappears. The sound appears if I change the input or reboot. I recorded a video of how it happens: [20210719\_125457\_1.mp4 - Google Drive](https://drive.google.com/file/d/1TAizngG1YLo8alRlTsq-upsZqkQjdNRh/view?usp=sharing) ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [July 19, 2021, 3:04pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/11 "2021-07-19T15:04:19Z")
@6pa4o I’ve not heard any additional reports of this, and I haven’t experienced it personally. There are a couple of troubleshooting steps you can perform: - Try different cables for that input - Factory reset the unit If that doesn’t help, reach out to [luxurysupport@harman.com](mailto:luxurysupport@harman.com) who will be happy to investigate further with you. ---
**Author:** ![Felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@Felix](https://arcam.discourse.group/u/Felix)\ **Post date:** [July 19, 2021, 3:14pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/12 "2021-07-19T15:14:18Z")
I’ve got report of similar behavior from @arnicekzahradnicek although it was not just stopping playback, but SA30 was chaging input to something else. I think he has been in touch with you @arcam_paul Don’t know if he did factory reset as advised. ---
**Author:** ![6pa4o](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/6pa4o/32/170_2.png) [@6pa4o](https://arcam.discourse.group/u/6pa4o)\ **Post date:** [July 19, 2021, 3:20pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/13 "2021-07-19T15:20:20Z")
I did factory reset. I also noticed that playback via UPnP also stopped after a few minutes. Now i returned to the old version of the software. ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [July 20, 2021, 10:21am UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/14 "2021-07-20T10:21:19Z")
[luxurysupport@harman.com](mailto:luxurysupport@harman.com) is always the preferred contact, as they can build up patterns of how many people are encountering specific issues. ---
**Author:** ![Roslagsfredrik](https://avatars.discourse-cdn.com/v4/letter/r/9d8465/32.png) [@Roslagsfredrik](https://arcam.discourse.group/u/Roslagsfredrik)\ **Post date:** [July 20, 2021, 11:07am UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/15 "2021-07-20T11:07:57Z")
Hi, after updating to v.1206 yesterday my ARC is set to v.0.0 and ARC rx is set to v.0.0.0. Anyway the arc/hdmi does not work anymore . What can I do to do fix it? ---
**Author:** ![Felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@Felix](https://arcam.discourse.group/u/Felix)\ **Post date:** [July 20, 2021, 12:10pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/16 "2021-07-20T12:10:37Z")
@arcam_paul we already have multiple users with this issue after upgrade (some part of the firmware not flashed correctly). Maybe you would consider making recovery instruction public? So far everyone had to send you PM. ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [July 20, 2021, 1:29pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/17 "2021-07-20T13:29:21Z")
No we’d really rather they went through support, as it helps create a pattern of how many users have been affected. I’ve just been replying here as a convenience. Additionally, the menu was never intended to be a public facing menu, rather an internal engineering menu, so it’s a bit clunky. ---
**Author:** ![Felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@Felix](https://arcam.discourse.group/u/Felix)\ **Post date:** [July 20, 2021, 2:45pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/18 "2021-07-20T14:45:22Z")
> [@arcam\_paul](#): > > No we’d really rather they went through support, as it helps create a pattern of how many users have been affected. I’ve just been replying here as a convenience. That’s actually a good point. > [@arcam\_paul](#): > > Additionally, the menu was never intended to be a public facing menu, rather an internal engineering menu, so it’s a bit clunky. I didn’t know, that process involves engineering menu. ---
**Author:** ![Peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@Peter](https://arcam.discourse.group/u/Peter)\ **Post date:** [July 21, 2021, 8:06pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/19 "2021-07-21T20:06:02Z")
Same here. Awaiting reply from support. ---
**Author:** ![JaroDro](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@JaroDro](https://arcam.discourse.group/u/JaroDro)\ **Post date:** [July 21, 2021, 9:05pm UTC](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566/20 "2021-07-21T21:05:11Z")
Had to make manual restart after update, but my unit works perfekt. For 3 last days, used USB 384khz no distortion, TuneinRadio works quick, Tidal MQA no distortion, Phono no dropouts, Node2i via Coax input no dropouts, all works great with MusicLife, all day long with DiracLive on. Finaly!!! great sound. [Next page](https://arcam.discourse.group/t/sa30-build-1206-version-1-7/566.md?page=2)