# Remote control doesn't switch on SA30, ref#106 **URL:** \ **Category:** Issues\ **Tags:** firmware, remote\ **Created:** [December 25, 2020, 12:36pm UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199 "2020-12-25T12:36:24Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Pierre\_Sahlin](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/pierre_sahlin/32/93_2.png) [@Pierre\_Sahlin](https://arcam.discourse.group/u/Pierre_Sahlin)\ **Post date:** [December 25, 2020, 12:36pm UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/1 "2020-12-25T12:36:24Z")
**Scenario** Perform the following steps: 1. switch on Arcam SA30 version build 867 v1.41 is used 2. press the red off button on the remote control _(SA30 switches off, standby state = ok)_ 3. press any other button on the remote control except the red off button, e.g. the volume up button 4. press the red off button on the remote control **Actual result** The SA30 remains switched off. **Expected result** The SA30 should wake up. **Additional information** This problem only occurs if you have put the SA30 in standby mode. ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [December 28, 2020, 8:19am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/2 "2020-12-28T08:19:15Z")
I’m able to reproduce this issue, I detailed you scenario and I created a ticket for it. ---
**Author:** ![Pierre\_Sahlin](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/pierre_sahlin/32/93_2.png) [@Pierre\_Sahlin](https://arcam.discourse.group/u/Pierre_Sahlin)\ **Post date:** [December 28, 2020, 8:24am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/3 "2020-12-28T08:24:09Z")
The thing is that the remote control after having SA30 in standby also behaves tricky sometimes. It can take a press as a double press, but even if you press a button, for example, it can believe that it is another button you press. This is usually the button you pressed before. As if repeating the last keystroke, so to speak. ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [December 28, 2020, 8:40am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/4 "2020-12-28T08:40:24Z")
If I understand you correctly then there is another remote control issue which is unrelated to this one? ---
**Author:** ![Pierre\_Sahlin](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/pierre_sahlin/32/93_2.png) [@Pierre\_Sahlin](https://arcam.discourse.group/u/Pierre_Sahlin)\ **Post date:** [December 28, 2020, 8:44am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/5 "2020-12-28T08:44:19Z")
Yes, that’s right. The problems are probably related to each other, but it is an additional problem that I have when the SA30 is put on standby. I avoid this by turning off the SA30 with the main switch at present. If I do, the remote control works exactly as it should. ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [December 28, 2020, 9:16am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/6 "2020-12-28T09:16:36Z")
> [@Pierre\_Sahlin](#): > > It can take a press as a double press, but even if you press a button, for example, it can believe that it is another button you press. Does this also occur without switching off the SA30 with the red button on the remote control? ---
**Author:** ![Pierre\_Sahlin](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/pierre_sahlin/32/93_2.png) [@Pierre\_Sahlin](https://arcam.discourse.group/u/Pierre_Sahlin)\ **Post date:** [December 28, 2020, 9:18am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/7 "2020-12-28T09:18:29Z")
No I have never had that problem if I use the main switch, only if I put it on standby with the red button on the remote control. ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [December 28, 2020, 9:26am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/8 "2020-12-28T09:26:05Z")
I’m sorry, I have the feeling I’m completely lost. I’m trying to get an understanding what the additional problem is as you outlined in your post #3. Could you please state the steps you executed, the expectation and actual result? ---
**Author:** ![Pierre\_Sahlin](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/pierre_sahlin/32/93_2.png) [@Pierre\_Sahlin](https://arcam.discourse.group/u/Pierre_Sahlin)\ **Post date:** [December 28, 2020, 9:34am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/9 "2020-12-28T09:34:36Z")
When I press the red button on the remote control and the SA30 goes down in standby and I then wake it up again with the red button, the remote control acts incorrectly (sometimes). It then happens that if I press e.g. the volume control on the remote control increases or decreases by several steps instead of one. If I then, for example, want to switch to another input, for example CD and press that button on the remote control, the remote control thinks that I instead press the last button I pressed, and the result of pressing CD can be that it instead raises the volume because it was the last button I pressed. This problem only occurs if I have put the SA30 in standby and never when I turn it off by pressing the power switch on the unit. ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [December 28, 2020, 10:42am UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/10 "2020-12-28T10:42:18Z")
Thank you for outlining the issue. I tried to reproduce it. Here are my findings: 1. sometimes remote control commands are ignored, I believe this has to with the sort time between the two button presses on the remote control, refer to this issue: [SA30 remote: commands are ignored, ref#7](https://arcam.discourse.group/t/sa30-remote-commands-are-ignored-ref-7/25/7) 2. I wasn’t able to reproduce following behaviour: _“the result of pressing CD can be that it instead raises the volume because it was the last button I pressed”_. I never experienced a command on the SA30 remote results in another command being executed on the SA30. 3. After I pressed CD button on the remote control the SA30 didn’t switch to the CD input. In short the SA30 remote control path isn’t flawless. Although I wasn’t able to reproduce your additional problem outlined in your post #9 we managed to compile a reproducible issue in the topic start. Maybe after fixing this issue the remote control functionality will get better. I suggest to not further dig into this additional problem and wait until the issue in the topic start is fixed and try again. ---
**Author:** ![derekc23](https://avatars.discourse-cdn.com/v4/letter/d/f4b2a3/32.png) [@derekc23](https://arcam.discourse.group/u/derekc23)\ **Post date:** [December 28, 2020, 7:12pm UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/11 "2020-12-28T19:12:35Z")
I’ve just tried to replicate the initial post. I’ve put the SA30 into standby using the RED button. Any key press after that turns it back on! So I didn’t get a chance to try the red button to bring it out of standby. ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [January 4, 2021, 2:42pm UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/12 "2021-01-04T14:42:44Z")
> [@derekc23](#): > > Any key press after that turns it back on! So I didn’t get a chance to try the red button to bring it out of standby. Hi @derekc23, could you please confirm the behaviour you’re experiencing is happening with build 867? Thanks. ---
**Author:** ![derekc23](https://avatars.discourse-cdn.com/v4/letter/d/f4b2a3/32.png) [@derekc23](https://arcam.discourse.group/u/derekc23)\ **Post date:** [January 4, 2021, 3:31pm UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/13 "2021-01-04T15:31:13Z")
Yes, definitely the latest build. I’ve just confirmed this by using the VOL up button – it came straight back on!! The same is true (latest FW) of my TV and PVR remote controls turning it on! ---
**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\ **Post date:** [January 6, 2021, 3:40pm UTC](https://arcam.discourse.group/t/remote-control-doesnt-switch-on-sa30-ref-106/199/14 "2021-01-06T15:40:49Z")
The problem in the topic start is gone after I changed the batteries of the remote control. If you’re paying attention to the backlight then you’ll notice the first keypress lights up the backlight for 5 seconds, the other sequence of keypresses the backlight is lit up for a fraction of a second. Next a little background light flash is noticeable.