# No longer MQA when using TIDAL **URL:** \ **Category:** Issues\ **Created:** [March 25, 2021, 11:05pm UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384 "2021-03-25T23:05:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Arnjo](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@Arnjo](https://arcam.discourse.group/u/Arnjo)\ **Post date:** [March 25, 2021, 11:05pm UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/1 "2021-03-25T23:05:39Z")
**Scenario** Perform the following steps: 1. switch on Arcam SA30 version 1.41, build 867 is used 2. start Arcam Music Life iOS app, build 4.1.0 is used 3. Play MQA track on TIDAL **Actual result** Shows MP3 in Music Life, FLAC in web client, starts with 2800kbps but quickly drops to around 1200kbps. MQA no longer shown on amp panel **Expected result** MQA in Music Life, MQA and I guess around 2800 kbps on web client and MQA on amp **Additional information** It stopped working today. Tidal MQA works on my computer, and the ifi DAC used there shows purple, i.e. MQA so my account is correct and regular FLAC files work as normal. I unplugged the amp and plugged it in again a couple of times. ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [March 26, 2021, 9:00am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/2 "2021-03-26T09:00:20Z")
We have become aware of an issue resulting in the SA30 reverting to FLAC playback instead of decoded MQA. We believe this is an issue from the streaming service itself, but this is still under investigation by both us and our streaming partner. This is currently affecting all products, regardless of software version. Playback defaults to 48k FLAC playback when MQA can’t be decoded, which I think matches what you’re experiencing. MP3 is a bug in MusicLife, which will be addressed in a future update where we show more stream data. ---
**Author:** ![Felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@Felix](https://arcam.discourse.group/u/Felix)\ **Post date:** [March 26, 2021, 9:09am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/3 "2021-03-26T09:09:59Z")
MQA works perfectly fine using Roon, so it’s definately something between Airable (i guess this is Arcam’s streaming partner?) and Tidal. ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [March 26, 2021, 9:18am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/4 "2021-03-26T09:18:25Z")
That is interesting to know, thanks. Yes, nothing has changed at either Airable’s end or our end, so we have passed it up to TIDAL. ---
**Author:** ![Felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@Felix](https://arcam.discourse.group/u/Felix)\ **Post date:** [March 26, 2021, 9:38am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/5 "2021-03-26T09:38:48Z")
You can find Roon signal path screenshots from me and Ken in the RC firmware thread. But when i tried MusicLife it didn’t work (MQA). ---
**Author:** ![Turkleton](https://avatars.discourse-cdn.com/v4/letter/t/e68b1a/32.png) [@Turkleton](https://arcam.discourse.group/u/Turkleton)\ **Post date:** [March 26, 2021, 10:33am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/6 "2021-03-26T10:33:47Z")
![image](https://global.discourse-cdn.com/free1/uploads/arcam/original/1X/135ef2a058d4b8d12278e434063970cd985161ce.jpeg) out of nowhere? 😃 ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [March 26, 2021, 11:08am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/7 "2021-03-26T11:08:09Z")
Hooray! Thanks for letting us know, I’ll let Customer Support know the good news. ---
**Author:** ![Felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@Felix](https://arcam.discourse.group/u/Felix)\ **Post date:** [March 26, 2021, 11:13am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/8 "2021-03-26T11:13:57Z")
I’m not sure if it’s really “hooray” time 😉 I’ve seen two users on Polish forums reporting this issue to be intermittent. MQA keeps coming and going since last Friday. So might be Tidal fixed something, but might also be that it works at the moment. Something to be monitored. ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [March 26, 2021, 11:22am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/9 "2021-03-26T11:22:55Z")
No, we’ve had word that the change is being rolled back, so I’ll tentatively “hooray”. ---
**Author:** ![Felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@Felix](https://arcam.discourse.group/u/Felix)\ **Post date:** [March 26, 2021, 11:31am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/10 "2021-03-26T11:31:03Z")
So that was a change on Tidal side? Why it didn’t impact all streaming devices in the same way? Asking just out of curiosity. ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [March 26, 2021, 11:49am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/11 "2021-03-26T11:49:34Z")
I’ll update the beta thread with more details. ---
**Author:** ![remlik](https://avatars.discourse-cdn.com/v4/letter/r/839c29/32.png) [@remlik](https://arcam.discourse.group/u/remlik)\ **Post date:** [March 26, 2021, 1:04pm UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/12 "2021-03-26T13:04:49Z")
> [@arcam\_paul](#): > > No, we’ve had word that the change is being rolled back, so I’ll tentatively “hooray”. Until this morning the mqa was not working. It started before noon and is working steadily at the moment ---
**Author:** ![Kris](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@Kris](https://arcam.discourse.group/u/Kris)\ **Post date:** [May 27, 2021, 1:55pm UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/13 "2021-05-27T13:55:16Z")
Is this issue resolved? Same thing happened on my SA 30. Plays MQA on ROON, displays MQA on amp’s display. No MQA display and all MQA files played on Musiclife or mconnect displays 44.1 or 48 without MQA display on amp. Used to work fine on early May. ---
**Author:** ![maciekb](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/maciekb/32/84_2.png) [@maciekb](https://arcam.discourse.group/u/maciekb)\ **Post date:** [May 28, 2021, 7:32am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/14 "2021-05-28T07:32:10Z")
I have no such problems at my place, I described more in the post below. > [@MusicLife 4.0.1 (4016)](https://arcam.discourse.group/t/musiclife-4-0-1-4016/319/12): > > I just tried the latest beta version of MusicLife on Android. I played the same playlist as with mConnect, and as before it shows the MQA stream with no problem. Below is a screenshot of the MusicLife app and the built-in client. ---
**Author:** ![Arnjo](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@Arnjo](https://arcam.discourse.group/u/Arnjo)\ **Post date:** [June 2, 2021, 5:43am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/15 "2021-06-02T05:43:47Z")
Seems that the MP3 bug is back after the new update. Exactly the same behaviour as before. And I still miss a lot of features: more detailed info on tracks played, a home button to quickly go back to start screen, and adding albums to favourites. ---
**Author:** ![Trogge](https://avatars.discourse-cdn.com/v4/letter/t/d6d6ee/32.png) [@Trogge](https://arcam.discourse.group/u/Trogge)\ **Post date:** [June 2, 2021, 7:23am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/16 "2021-06-02T07:23:24Z")
Same for me, I have an Arcam ST60 and MQA stopped to work about ten days ago. i have tried all apps i could think off incl roon but no one off them passed the MQA stream to my DAC. Tested apps. mconnectLite, BubbleUpnP, MusicLife.4.0.1, Roon. However when i play downloaded MQA-files from my local network the MQA logo lights upp. Anyone out there with an Arcam ST60 with the same issue. ---
**Author:** ![arcam\_paul](https://avatars.discourse-cdn.com/v4/letter/a/50afbb/32.png) [@arcam\_paul](https://arcam.discourse.group/u/arcam_paul)\ **Post date:** [June 2, 2021, 9:52am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/17 "2021-06-02T09:52:21Z")
@Arnjo Again, this is a change on TIDALs end we have no control over. If you install the latest beta code for your SA30, this supports the new method of MQA introspection. Detailed info on the now playing screen is coming in the future. If you are running iOS 14, and you’re on the MusicLife beta, you can press and hold the ‘back’ button to get a popup which lets you jump straight back to the home screen. Albums can be added to favourites from the album detail screen. Press the ‘…’ button in the top right hand side and choose “Add to Home Screen”. We have a feature planned to add albums from a listing view (e.g. top albums), which will be implemented soon. If you don’t have access to the beta let me know and we can add you. @Trogge see above. DM me and we can supply you with a beta firmware for your ST60. However Roon should already support the new MQA introspection, as it handles the decoding itself. ---
**Author:** ![Trogge](https://avatars.discourse-cdn.com/v4/letter/t/d6d6ee/32.png) [@Trogge](https://arcam.discourse.group/u/Trogge)\ **Post date:** [June 2, 2021, 11:11am UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/18 "2021-06-02T11:11:45Z")
I cant find the DM function. Can you help please? ---
**Author:** ![Trogge](https://avatars.discourse-cdn.com/v4/letter/t/d6d6ee/32.png) [@Trogge](https://arcam.discourse.group/u/Trogge)\ **Post date:** [June 2, 2021, 1:05pm UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/19 "2021-06-02T13:05:26Z")
Thank you. I am very interested in the beta firmware for my ST 60. If possible, set me up for the beta test program. Best regards ---
**Author:** ![Arnjo](https://avatars.discourse-cdn.com/v4/letter/a/cc9497/32.png) [@Arnjo](https://arcam.discourse.group/u/Arnjo)\ **Post date:** [June 2, 2021, 1:43pm UTC](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384/20 "2021-06-02T13:43:51Z")
I have 1.62 net 1027. And there is no available update and still MP3. The long press on back was great. Any more such hidden features? Skickat från min iPhone [Next page](https://arcam.discourse.group/t/no-longer-mqa-when-using-tidal/384.md?page=2)