# How to do a full reset and reload of firmware

**URL:** <https://arcam.discourse.group/t/how-to-do-a-full-reset-and-reload-of-firmware/293>\
**Category:** Software\
**Tags:** firmware\
**Created:** [February 22, 2021, 6:46pm UTC](https://arcam.discourse.group/t/how-to-do-a-full-reset-and-reload-of-firmware/293 "2021-02-22T18:46:17Z")\
**Posts on this page:** 1\
**Showing post:** 17

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**Author:** ![Dirk](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@Dirk](https://arcam.discourse.group/u/Dirk)\
**Post date:** [April 10, 2021, 7:14am UTC](https://arcam.discourse.group/t/how-to-do-a-full-reset-and-reload-of-firmware/293/17 "2021-04-10T07:14:37Z")

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@paulguk, thanks a lot. This info saved me from sending my SA30 to the service as nothing else helped. My SA30 was bricked maybe due to an interrupted OTA Update.

During powering on, I pressed the “Service” button on the back of the device for about 60s with inserted USB stick with current SWU firmware image. The SA30 then took a long time to boot (different slower animation pattern in the display) and then after a few minutes came “Update completed Restarting”.\*\*

Then everything worked fine again.

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