# Everything works except ARCAM control and MusicLife

**URL:** <https://arcam.discourse.group/t/everything-works-except-arcam-control-and-musiclife/1129>\
**Category:** Issues\
**Tags:** musiclife, ios\
**Created:** [March 4, 2023, 7:57pm UTC](https://arcam.discourse.group/t/everything-works-except-arcam-control-and-musiclife/1129 "2023-03-04T19:57:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![at\_once](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@at\_once](https://arcam.discourse.group/u/at_once)\
**Post date:** [March 4, 2023, 7:57pm UTC](https://arcam.discourse.group/t/everything-works-except-arcam-control-and-musiclife/1129/1 "2023-03-04T19:57:59Z")

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**Scenario**  
Perform the following steps:

1. switch on Arcam SA30 version 1.72, net ver v1542,
2. start Arcam Music Life iOS app, latest from App Store (Build: 4202, DMR: None, iOS: 16.1.1) is used OR start ARCAM control, latest from App Store (Version: 2.10.2 (build: 21021)).

**Actual result**  
ARCAM control displays “searching for ARCAM devices” and does not find the SA30.  
MusicLife stuck on “Choose your audio device” screen.

**Expected result**  
Both apps to find the SA30.

**Additional information**

- SA30 connected to the network.
- Airplay functional.
- Web client able to stream to the SA30 using Qobuz.
- phone and SA30 restarted more than once, each.
- net reset and system reset completed.
- was functional till recently.

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**Author:** ![jvs1](https://yyz2.discourse-cdn.com/free1/user_avatar/arcam.discourse.group/jvs1/32/10_2.png) [@jvs1](https://arcam.discourse.group/u/jvs1)\
**Post date:** [March 5, 2023, 8:50am UTC](https://arcam.discourse.group/t/everything-works-except-arcam-control-and-musiclife/1129/2 "2023-03-05T08:50:29Z")

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Welcome to the forum!

Are you using a vpn on your phone? Disable the vpn first and retry to connect. After a connection is established you can enable the vpn.

Best regards  
Jvs1

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<div class="post-metadata">

**Author:** ![at\_once](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@at\_once](https://arcam.discourse.group/u/at_once)\
**Post date:** [March 5, 2023, 10:43am UTC](https://arcam.discourse.group/t/everything-works-except-arcam-control-and-musiclife/1129/3 "2023-03-05T10:43:08Z")

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Ok. Wow. That’s spot on! Turns out this VPN was auto connecting and I didn’t know it was. Solved. Many many thanks.