# Arcam SA30 remains in standby and is non-responsive **URL:** \ **Category:** Issues\ **Created:** [June 12, 2021, 7:34pm UTC](https://arcam.discourse.group/t/arcam-sa30-remains-in-standby-and-is-non-responsive/529 "2021-06-12T19:34:12Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![paulguk](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@paulguk](https://arcam.discourse.group/u/paulguk)\ **Post date:** [June 13, 2021, 11:03am UTC](https://arcam.discourse.group/t/arcam-sa30-remains-in-standby-and-is-non-responsive/529/2 "2021-06-13T11:03:08Z")
It might be worth trying a factory reset as detailed in this link. > [@How to do a full reset and reload of firmware](https://arcam.discourse.group/t/how-to-do-a-full-reset-and-reload-of-firmware/293): > > I have been in email contact with one of Arcam’s field engineers about an issue I have with DIRAC. Within these email conversations I mentioned how I was always reluctant to upgrade or download firmware more than necessary due to my fear of a power outage or something else going wrong and ‘bricking’ the amp (I lost a PC motherboard years ago doing a BIOS update). He gave me some instructions on how to perform a full reset and then re load the firmware. ‘If the installation is interrupted, it s… If that fails then you may have a faulty amp. --- _[View the full topic](https://arcam.discourse.group/t/arcam-sa30-remains-in-standby-and-is-non-responsive/529)._