# Arcam remote is not supporting with Panasonic IR device may i know the reason . It is working in DCA app in knx but not in knx group address.If we trigger the group address the address is triggering but in field is not working please hlep me out this

**URL:** <https://arcam.discourse.group/t/arcam-remote-is-not-supporting-with-panasonic-ir-device-may-i-know-the-reason-it-is-working-in-dca-app-in-knx-but-not-in-knx-group-address-if-we-trigger-the-group-address-the-address-is-triggering-but-in-field-is-not-working-please-hlep-me-out-this/1376>\
**Category:** Issues\
**Tags:** remote, arc\
**Created:** [March 19, 2024, 5:37am UTC](https://arcam.discourse.group/t/arcam-remote-is-not-supporting-with-panasonic-ir-device-may-i-know-the-reason-it-is-working-in-dca-app-in-knx-but-not-in-knx-group-address-if-we-trigger-the-group-address-the-address-is-triggering-but-in-field-is-not-working-please-hlep-me-out-this/1376 "2024-03-19T05:37:58Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ravi\_kiran](https://avatars.discourse-cdn.com/v4/letter/r/4491bb/32.png) [@ravi\_kiran](https://arcam.discourse.group/u/ravi_kiran)\
**Post date:** [March 19, 2024, 5:37am UTC](https://arcam.discourse.group/t/arcam-remote-is-not-supporting-with-panasonic-ir-device-may-i-know-the-reason-it-is-working-in-dca-app-in-knx-but-not-in-knx-group-address-if-we-trigger-the-group-address-the-address-is-triggering-but-in-field-is-not-working-please-hlep-me-out-this/1376/1 "2024-03-19T05:37:58Z")

</div>

Arcam remote is not supporting with Panasonic IR device may i know the reason

**Scenario**  
Perform the following steps:

1. switch on Arcam SA30 version TBD, build TBD is used
2. start Arcam Music Life iOS app, build TBD is used
3. _TBD: describe all required steps to reproduce the actual result_

**Actual result**  
_TBD: describe the actual result_

**Expected result**  
_TBD: describe the what you expect_

**Additional information**  
_TBD: this is optional, refer to screenshots, or other relevant information_